RETURN & REFUND POLICY
Effective Date: August 12, 2026
Thank you for purchasing HER Biblical IQ. Because our products are physical books and certain orders may be signed or personalized, all purchases made directly from Lundyn Brown are subject to the following Return & Refund Policy.
ALL SALES ARE FINAL
All book purchases are final sale.
We do not accept returns, exchanges, or issue refunds for buyer's remorse, change of mind, accidental orders, failure to read the product description, or other circumstances unrelated to a damaged, defective, or incorrectly fulfilled order.
Customers are responsible for reviewing their order, including the selected volume, quantity, shipping information, and any personalization information, before completing checkout.
SIGNED & PERSONALIZED BOOKS
Signed and personalized books are made specifically for the purchaser or recipient and are final sale.
Once personalization or signing has begun, the order cannot be cancelled, changed, returned, or exchanged.
Customers are responsible for providing the correct spelling of names and other requested personalization information. We are not responsible for errors contained in information submitted by the customer.
If we make an error in the personalization, we will correct the order at no additional charge.
COMPLETE COLLECTION & BUNDLES
The HER Biblical IQ Complete Collection and any other bundled book offers are final sale.
Individual books from a bundle may not be returned or exchanged separately.
If a book within a bundle arrives damaged, defective, or incorrect, we may replace the affected book without requiring replacement of the entire collection.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, contains a manufacturing defect, or you receive an item different from what you ordered, you must contact us within seven (7) calendar days of confirmed delivery.
Your request must include:
- Your name and order number.
- A description of the problem.
- Clear photographs showing the damage, defect, or incorrect item.
- Photographs of the shipping packaging when the claim involves shipping damage.
Claims submitted more than seven (7) calendar days after confirmed delivery may not be eligible for replacement or refund.
REPLACEMENTS
When a claim is approved, our preferred remedy is replacement of the damaged, defective, or incorrectly fulfilled item at no additional charge.
If an appropriate replacement cannot reasonably be provided, we may issue a refund for the affected item, including any shipping amount attributable to that item when appropriate.
We reserve the right to determine whether return of the original merchandise is necessary before issuing a replacement or refund. When a return is required because of our error or an approved damage or defect claim, return instructions will be provided.
SHIPPING DAMAGE
We package orders with reasonable care but cannot control the handling of packages after they are transferred to a shipping carrier.
Customers should inspect orders promptly after delivery and report shipping damage within the seven-day reporting period.
Photographic documentation may be required so that we can evaluate the claim and, when appropriate, pursue a claim with the shipping carrier.
LOST OR STOLEN PACKAGES
We are not responsible for packages that a shipping carrier marks as delivered but that are subsequently lost, misplaced, or stolen.
Customers should first check the delivery location, household members, neighbors when appropriate, and the applicable shipping carrier.
We will reasonably assist customers with available shipment information, but replacement or refund of an order confirmed as delivered is not guaranteed.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
Orders returned, delayed, or lost because the customer supplied an incorrect or incomplete address are not eligible for a refund.
If an order is returned to us as undeliverable, the customer may be responsible for additional shipping charges before the order is resent.
ORDER CANCELLATIONS
Orders may be cancelled only if the cancellation request is received before fulfillment, signing, personalization, or shipment has begun.
Submitting a cancellation request does not guarantee that an order can be cancelled.
Once fulfillment has begun, the order is final.
AMAZON & OTHER RETAILER PURCHASES
This policy applies only to purchases made directly from Lundyn Brown or an authorized Lundyn Brown sales website.
Purchases made through Amazon or another third-party retailer are governed by that retailer's applicable return, refund, and exchange policies. Customers must contact the retailer from which the purchase was made.
REFUND PROCESSING
When a refund is authorized under this policy, it will be issued to the original payment method.
Processing times after a refund is issued are determined by the customer's bank, card issuer, or payment provider and are outside our control.
CONSUMER RIGHTS
Nothing in this policy is intended to waive or limit any right or remedy that cannot lawfully be waived under applicable federal or state law.
POLICY CHANGES
We reserve the right to modify this Return & Refund Policy prospectively. The policy in effect on the date an order is placed will generally govern that purchase.
By completing a direct purchase, the customer acknowledges that they have had an opportunity to review this Return & Refund Policy before completing the transaction.
Questions regarding an order or an eligible damaged, defective, or incorrect-item claim should be submitted through the contact method provided on the website or order confirmation.
